In summary: 299ber takes your privacy seriously. We collect only the information we need, never sell it to third parties, and protect your data with industry-standard security measures. Please read this Privacy Policy in full so you know exactly what we do — and don't do — with your information.
Why Your Data Is Safe at 299ber
1. Introduction
299ber (https://299ber.ws) is an international-standard online gaming and Sports Betting platform serving users in Bangladesh. This Privacy Policy ("Policy") explains what personal information 299ber collects, how it is used, and how it is kept secure.
By using the 299ber platform, you are considered to have read and accepted this Privacy Policy. This Policy is part of our Terms & ConditionsEffective in conjunction with.
We believe data protection is not just a legal obligation — it is an ethical responsibility toward our users. That is why this policy is written in plain, straightforward language rather than complex legal jargon, so you can understand it clearly.
2. What Information We Collect
299ber only collects information that is genuinely necessary to provide our services. We do not believe in collecting data beyond what is needed.
A) Identity Information
- Full name and date of birth
- National ID or passport number (for KYC verification)
- Current address
- Mobile number and email address
- Profile photo (optional)
B) Financial information
- BKash, Nagad, or Rocket number
- Bank account details (for bank transfer transactions)
- Crypto wallet address (where applicable)
- Transaction history and amounts
C) Technical Information
- IP address and device information
- Browser type and operating system
- Login time and location data
- Cookies & Session Data
- Page visits and click data (analytics)
D) Gaming Activity Information
- Bet and game history
- Win and loss records
- Bonus and promotion usage details
- Responsible Gaming Settings
3. How We Collect Information
| Source of collection | Description |
|---|---|
| Directly from you | Through registration forms, KYC submissions, support tickets, and direct communications |
| Automatically | Through cookies, log files, and analytics tools during your use of the website |
| Payment processors | Transaction confirmation details from bKash, Nagad, Rocket, and bank transfers |
| KYC Partner | Document verification via identity verification services |
| Anti-fraud services | Risk signals from security and fraud detection systems |
4. Why We Use Your Information
299ber uses your information only for specific, legitimate purposes. Each purpose and its legal basis are outlined below:
- Account creation and management: To complete your registration and keep your profile active.
- Payment processing: To process deposits and withdrawals securely.
- Identity verification (KYC): To prevent access by minors and to protect against money laundering.
- Customer Support: To respond to your complaints and inquiries.
- Security Assurance: To detect fraud, hacking, and suspicious activity.
- Service improvement: Using analytics to improve your platform experience.
- Promotional communications: To send you offers and bonus information with your consent.
- Legal obligations: To comply with regulatory authority guidelines.
5. Data Sharing Policy
299ber never sells your personal information to advertisers, data brokers, or any other commercial third parties. However, information may be shared in certain specific circumstances:
Permitted sharing:
- Payment partners: Necessary information is shared with bKash, Nagad, Rocket, or your bank to process transactions.
- KYC service provider: With licensed verification agencies for identity verification.
- IT Services: Under contractual terms with hosting, cloud storage, and security service providers.
- Legal authorities: Upon a valid court order or lawful request from a regulatory authority.
- Anti-fraud network: Anonymized data shared with industry-wide fraud prevention initiatives.
All third parties are contractually bound to meet our privacy standards. They may not use the information they receive for their own commercial purposes.
6. Cookie Policy
Cookies are small text files stored in your browser. 299ber uses cookies to enhance your experience and keep the platform running smoothly.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security tokens, shopping cart | Deleted at end of session |
| Functional Cookies | Language preferences, time zone, interface settings | 1 Year |
| Analytics Cookies | Traffic analysis and identification of popular pages | 2 Years |
| Security cookies | Fraud detection and bot blocking | 30 days |
You can block or clear cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.
7. Data Retention Period
299ber does not retain your data indefinitely. Each type of information has a defined retention period:
- Account Information: For the duration of active account + 5 years after closure (as required by law)
- Financial transaction records: Up to 7 years (in accordance with financial regulatory requirements)
- KYC Documents: 5 years after the end of the relationship
- Customer support communications: 3 Years
- Analytics Data:In anonymized form for up to 2 years
- Log files: 90 days
8. Your Data Rights
As a 299ber user, you have the following rights over your personal information:
To exercise any of these rights, please email support@299ber.ws. We aim to respond within 30 business days.
9. Security Measures
299ber follows the highest industry standards to protect your data. Our security infrastructure includes:
- 256-bit SSL/TLS encryption: All data transfers are fully encrypted.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Firewall and DDoS protection: Protecting servers from external attacks.
- Password hashing: Your password is never stored in plain text.
- Regular security audits: Independent third-party experts conduct regular audits.
- Access Control: Role-based access control — only authorized staff can view your data.
- Backup systems: Encrypted backups are stored on separate, secure servers.
- Suspicious Activity Monitoring: 24/7 automated alert system active.
10. Third-Party Services and International Data Transfers
299ber works with a number of trusted third-party service providers that may process a limited amount of data. These include:
- Cloud hosting: For secure and reliable server operations.
- Email services: To send transactional and marketing emails.
- Web analytics: Anonymized data used for user behavior analysis.
- Live Chat Software: For real-time customer support.
- Fraud detection services: To protect your account security.
In some cases, your data may be processed on servers outside Bangladesh. When this occurs, we ensure that the destination country has adequate data protection laws in place and that contractual safeguards are in effect.
11. Protection of Minors
299ber strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect information from minors.
Age verification is mandatory at registration and is reconfirmed during the KYC process. If we discover that a minor has opened an account, it will be immediately closed and all associated data will be deleted.
If parents suspect their child has created an account, please contact support@299ber.ws immediately.
12. Policy Update Rules
299ber may update this Privacy Policy from time to time. When changes are made, we will take the following steps:
- The "Last Updated" date at the top of this page will be revised accordingly.
- A notice will be sent to your registered email address for any significant changes.
- You are notified via a popup each time you log in to the platform.
- Continued use of the platform after any changes constitutes your acceptance of the updated policy.
We recommend visiting this page regularly to stay up to date.
13. Contact Us
For any privacy-related questions, concerns, or requests, please get in touch with us:
- Email: support@299ber.ws
- Live chat: Click the chat icon at the bottom right of the website
- Support hours: 24 hours a day, 7 days a week
For formal data protection requests, please include "Privacy Request" in the subject line of your email. We aim to respond within 30 business days.
Privacy FAQ
Play Safe, Play with Confidence!
Your data is fully protected at 299ber. Register now and claim your 100% Welcome Bonus.